Unable to Load Videos on iPhone/Videos Not Playing on iPhone? 6 Ways to Fix It!


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Unable to Load Videos on iPhone/Videos Not Playing on iPhone? 6 Ways to Fix It!


Have you ever run into a situation where you try to play a video in your Photos App, but a pop-up appears saying Unable to Load Videos, an error occurred while loading a higher-quality version of this video? In today’s tutorial, we’ll show you how to fix this issue. Let’s dive in!

Check iCloud Settings

First, open the settings app on your iPhone. Scroll down and tap on photos. If you have turned on iCloud Photos, make sure to select the Download and Keep Original option. Then, wait for your Photos app to finish downloading.

Check Network Connection

If the previous step didn’t work, go to Wireless Data settings and make sure you have allowed Photos to use your Wi-Fi or cellular data. If there’s no Wi-Fi near you, you can turn on Unlimited Updates to download iCloud Videos using cellular data. Also, check if your network is stable by trying to load a webpage. If not, switch to another network for a change.

Turn off Auto-Play and Restart

Next, turn off Auto-Play to prevent Photos from playing your videos automatically when you are not ready. If you still need help, try giving your phone a fresh restart. For iPhone 8 or later, press and quickly release the volume up and down button successively, then press and hold the side button and let it go when you see the Apple logo. Once restarted, try playing your videos again.

Check for Software Updates

Moving on, check if there’s an update available for your iPhone. If yes, download and install it to ensure that your device is up to date.

Use ReiBoot for Ultimate Solution

In the last part, we recommend using ReiBoot as an ultimate solution. Once launched, plug your phone in, click start on the home screen, select the standard repair so you won’t lose any data, download the firmware to a location of your choice, and then start repairing. Once completed, check if you can play your videos.


That’s all for today. Thanks for watching. If you found this video helpful, don’t forget to share it with your friends. See you next time!


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